We want you to be happy with your purchase: You may return most new, un-used items with-in 14 days of purchase for a full refund or exchange. If you exchange an item we will pay shipping back to you, you pay shipping to us. Personalized items MAY NOT be returned unless the error was made by Carli’s Closet.
You should expect to receive your refund /exchange within four weeks from the item(s) received back to Carli’s Closet, however in many cases you will receive a refund much faster. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please contact us if you are not completely 100% happy with your purchase.
We ship USPS in the United States of America.